This option is available for South African's or International customers who wish to collect their purchase from our Clock Tower Showroom. Location: Level 1, The Clock Tower, V&A Waterfront, Cape Town, 8001, South Africa. Pick up is usually ready within 2 business days. Please bring your order confirmation with you for collection. Shimansky Store Locator.

We work with trusted safe-hands door-to-door couriers and can assist in courier quotations for our clients. Delivery to main centres across South Africa typically arrive within 3-5 business days. If you live in an outlying area, shipping may take slightly longer to arrive.

If you live in another country, we will ship your Shimansky purchase to you via international shipping options. Whether you choose to collect your Shimansky purchase from a Shimansky store, or have it shipped directly to you, a Shimansky representative will contact you with an estimated delivery date. Please contact us for any queries regarding our international shipping.

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as secure online payment options like OZOW, Google Pay, and Apple Pay.

Yes, Shimansky offers a bespoke jewellery service, allowing you to create a one-of-a-kind creation tailored to your vision. Our master craftsmen collaborate with you every step of the way, from concept to creation, ensuring the final design exceeds your expectations.

Personalise your jewellery with our engraving service, available for most engagement rings and wedding bands. Choose names, dates, or meaningful phrases to make your item truly unique.

We invite you to schedule a booking with our team. This will enable you to bring your jewellery to any Shimansky boutique, where our team will provide professional cleaning and inspections. During this service you can enjoy a cup of coffee and enjoy Shimansky’s hospitality. Regular servicing ensures your jewellery remains as radiant as the day you received it.

Yes, adjustments can be made for most, but not all Shimansky bracelets and necklaces. Contact a store or our customer service team to discuss your requirements, and we'll ensure your piece fits perfectly.

Appointments are not required depending on which one of our three locations you plan on visiting. However, we recommend scheduling one for a more personalised experience. Our team will be delighted to prepare exclusive jewellery pieces tailored to your preferences.

Yes, you can. We invite you to visit one of our showrooms or boutiques, where our dedicated consultants will present the jewellery you’re interested in and guide you through our collections.

Yes, we do. Shimansky offers a bespoke shopping experience, including one-on-one consultations to explore our collections and create custom or bespoke jewellery just for you.

During your visit, you’ll enjoy a luxurious and private consultation. Our expert consultants will guide you through our collections, offering insights into diamond cuts, gemstones, and craftsmanship.

Yes, items purchased in-store can be exchanged within 30 days, provided they are in their original condition. Visit the boutique or showroom where your purchase was made or contact our team directly for assistance.

Shimansky diamonds are sourced directly from South African mines and crafted with exclusive patented cuts like the “My Girl” and “Brilliant 10.” Each diamond is hand-selected for its brilliance, quality, and ethical origin, making it a true reflection of beauty and responsibility.

Yes, all Shimansky diamonds are certified conflict-free. We adhere to the Kimberley Process, ensuring every diamond is sourced ethically and supports sustainable practices.

Our expert advisors will guide you through the 4Cs. Cut, Colour, Clarity, and Carat weight to help you select the perfect diamond or gemstone. Shimansky also offers unique cuts designed to maximise brilliance, ensuring your choice is extraordinary. This honours the 5th C which is confidence in purchasing from a reputable brand.

You can visit a Shimansky store for professional sizing or use our online ring size guide. If the size isn’t perfect, we offer resizing for most designs. We will guide you on which rings are not resizable.